The Upminster Sanctuary has new procedures to protect against transmission of Covid19. 


We are delighted to welcome you back to The Sanctuary and recognise that you may be worried about Covid-19.   

To reassure you, we are keeping up to date with guidelines issued by The British Government, NHS and Public Health England to minimise the risk of contagion within The Sanctuary practice and to fulfil our duty of care towards yourself and other clients. 

Before attending your appointment at The Sanctuary please read the following new protocols and procedures for visitors to follow, for their safety and the safety of others. 

If you have any questions please do not hesitate to contact us. 

New Protocols


  • You will be sent a Risk Assessment and Consent Form to be completed via email.  Please return 24 hours prior to your appointment.  This information will be used to assess whether it is appropriate and safe for you to attend The Sanctuary.  Should you not have these facilities a hard copy can be sent and returned on the day of your appointment.
    If not we will contact you to explain why and endeavour to offer alternative support.  
  • In the majority of cases Consultations will be carried out via zoom video or telephone call unless otherwise agreed.  This will reduce contact time and avoid lengthy discussions whilst wearing a mask.
  • Unless otherwise agreed payments should be made prior to your appointment by bank transfer.


Items to bring for your appointment  

  • All clients/patients need to wear a surgical mask or cloth face covering to their appointment.  This must cover both mouth and nose.  Should you be unable to obtain a mask they can be purchased from The Sanctuary at 60p per mask.  Should you be unable to wear a mask for part of, or the full duration of the treatment due to health reasons such as severe asthma, please inform us prior to your appointment.
  • Couch covers and pillowcases will be made of wipeable PVC and will be disinfected after every client.Couch rolls and/or towels/blankets will be changed after every client.  Should you feel more comfortable you may bring your own coverings provided they have been washed at 60 degrees prior to being used at The Sanctuary.

    Please bring your own beverage to stay hydrated.  Legislation dictates that we are unable to provide water and teas.

    Please bring a clean packet of tissues should you need them. 

  • There is a 15 minute gap for thoroughly cleaning the rooms, equipment, surfaces, door handles etc.  Dettol wipes and spray will be used. 
  • One hour will be left between each therapist for airing and cleaning of therapy rooms.Please transport the above items in a clean wipeable bag.
    Please leave non-essential items in the car, or travel with as little as possible.


Social Distancing 


  • We ask all visitors to The Sanctuary to maintain at least one metre distance (preferably more) from other people at all times.  The only exception to this is the actual treatment during which the appropriate PPE will be worn at all times
  • Unless you require assistance for specific support and care needs (chaperone, parent or carer) we ask you to come alone to your appointment where possible. 


Arriving At The Sanctuary


We have spaced out patient arrivals and departures in order that all visitors to our clinic can remain socially distanced

  • You will receive a specific time for arrival. 
  • Please arrive at the specified time and wait in your car until we come outside to greet you. 
  • If you do not have a mask please let The Sanctuary know in order that we can bring one to you.  Please don your mask while in the car before entering The Sanctuary. 
  • An infra-red, no contact thermometer will be used to ensure you do not have a fever.  Your temperature will be taken before you leave your car.  If you do have a fever you will not be permitted inside the clinic.
  • The Sanctuary is adopting a one-way system.  You will enter by the main door and exit by the side door next to the stairs.  The main door will be opened for you as will the door to your treatment room.  It will not be necessary for you to touch any door handles although these will be cleaned regularly. 


Teaching Classes  


Classes are being reintroduced with social distancing measures in place




You will be encouraged to walk straight through to the treatment room and wash your hands with soap and water, drying your hands with a paper towel.  There will be a poster nearby to demonstrate handwashing techniques recommended by the NHS.  Please also wash your hands before leaving the clinic using the lidded pedal bin to dispose of your towel.


Respiratory Hygiene 


If you need to sneeze or cough while in The Sanctuary, please do so into a disposable tissue and dispose of it immediately after doing so.


Bathroom Facilities 


We are encouraging patients/clients to use their toilet facilities at home before attending the clinic to reduce toileting traffic as much as possible.  Our toilet facilities will be available for use should you require them.  Our facilities will be cleaned and disinfected between each client. 


After Your Appointment 


If you develop Covid-19 symptoms or have a confirmed diagnosis of Covid-19 within 48 hours of receiving your treatment please immediately inform.

NHS  test and trace service 

*Your therapist at The Sanctuary.

How and when you should come back to the Sanctuary after you have had Covid-19.


Clients can return to the Sanctuary for treatment three weeks from the day their symptoms
and isolation started, unless their symptoms are still present after the 14 day mark in
which case;

  • Clients must wait until they have been clear of symptoms for one week
  • OR clients should have another test and can return as soon as they have a confirmed negative result.


Whilst these conditions are not ideal we are absolutely positive that we can work without compromising on the level of professionality that you receive.  We will do all we can to give you the expertise care and compassion that you have always received.  Although we are in full PPE, we are the same smiling faces behind these masks. 


Looking forward to seeing you soon.

People at High Risk (clinically extremely vulnerable)
  • Had an organ transplant 
  • Having chemotherapy or antibody treatment for cancer, including immunotherapy 
  • Having an intense course of radiotherapy (radical radiotherapy) for lung cancer 
  • Having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors) 
  • Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma) 
  • Had a bone marrow or stem cell transplant in the past 6 months, or still taking immunosuppressant medicine 
  • Told by a doctor that you have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD) 
  • Have a condition that means you have a very high risk of getting infections (such as SCID or sickle cell) 
  • Taking medicine that makes you much more likely to get infections (such as high doses of steroids) 
  • Pregnant and have a serious heart condition

If any of these apply, you are classed as clinically extremely vulnerable from coronavirus.  It is very important that you follow current NHS and Government advice. 

People at Moderate Risk (clinically vulnerable)
  • 70 or older 
  • Pregnant 
  • Have a lung condition that is not severe (such as asthma, COPD, emphysema or bronchitis) 
  • Have heart disease (such as heart failure) 
  • Have diabetes 
  • Have chronic kidney disease 
  • Have liver disease (such as hepatitits) 
  • Have a condition affecting the brain or nerves (such as Parkinson’s disease, motor neurone disease, multiple sclerosis or cerebral palsy) 
  • Have a condition that means you have a high risk of getting infections 
  • Taking medicine that can affect the immune system (such as low doses of steroids) 
  • Very obese (BMI of 40 or above)

Want to save time and bring the filled forms with you?

Upminster Sanctuary Covid19
Form 2

We will also need you to tick 2 boxes on this form so if you'd also like to bring this with you request here.

Click Below to Request the forms
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Upminster Sanctuary
MONDAY TO FRIDAY: 8.00am to 10.00pm
SATURDAY: 8.30am to 8.00pm
SUNDAY & BANK HOLIDAY: 9.00am to 6.00pm

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